Dart Transit Simplifies Toll Management

Challenge

Dart operates all over the United States and had been using several toll services to piece together the toll coverage that they needed. Managing cash toll receipts, mailed invoices and multiple toll accounts was becoming far too time consuming and expensive. 

Solution

Bestpass stepped in to provide a consolidated toll management service, including nationwide coverage, one statement for all toll activity, and a single point of contact for customer service. By using the Bestpass customer web portal, Dart employees can now log in at any time to see up-to-date toll information and manage their entire fleet.

Results

Dart has streamlined its toll management operations, saving time and money, while relying on Bestpass as the toll experts for commercial fleets. Dart’s employees are spending less time managing toll, which frees them up to focus on other projects. Bestpass also helped resolve a large number of undocumented and outstanding toll transactions by working with tolling authorities, saving Dart thousands of dollars in unnecessary toll expenses.

“Bestpass offered a convenient solution to streamline our toll management. They helped with consolidating toll management to one place, which is saving people at Dart a considerable amount of time. Since opening our account with Bestpass, they have been quick to meet our needs and help with any issues that came up.” 

Steve Ries, Licensing, Fueling & Permits, Dart Transit Company

FAQs

How can a multi-state trucking fleet consolidate toll management across the United States?

Use a unified toll management provider that offers nationwide coverage, one statement for all activity, and a single customer support contact. In the Dart Transit case, Bestpass by Fleetworthy consolidated multiple toll accounts and paper processes into one web portal with up-to-date toll data for the entire fleet.

What is Bestpass by Fleetworthy and how does it help fleets manage tolls nationwide?

Bestpass by Fleetworthy is a consolidated toll management service for commercial fleets. It delivers nationwide toll coverage, a single monthly statement, centralized account management, and one point of contact, making it easier and faster to manage tolls across all states.

Case study: How did Dart Transit simplify tolls and cut costs by moving to Bestpass?

Dart moved from juggling cash receipts, mailed invoices, and multiple accounts to a single Bestpass portal and statement. The fleet saved time and money and resolved many undocumented or outstanding tolls by working through Bestpass with tolling authorities, avoiding thousands in unnecessary expenses.

What are the benefits of having one statement and a single web portal for all fleet tolls?

A unified statement streamlines reconciliation and reduces manual processing. A single portal gives always-available visibility into current toll activity across the fleet, consolidates management tasks in one place, and minimizes back-and-forth with multiple providers.

We’re juggling cash toll receipts, mailed invoices, and multiple toll accounts, what’s a practical fix?

Consolidate with a provider that offers nationwide coverage, one account, and a single monthly statement. Bestpass helped Dart Transit replace scattered receipts and invoices with a centralized portal and one point of contact, cutting admin time and costs.

Does consolidating toll providers reduce administrative time for large fleets?

Yes. Dart Transit reported spending less time on toll management after consolidating with Bestpass, freeing staff to focus on other priorities while maintaining nationwide coverage and centralized oversight.

How do fleets resolve undocumented or outstanding toll transactions at scale?

Work through a consolidated toll partner that engages directly with tolling authorities to research and resolve transactions. Bestpass did this for Dart Transit, clearing a large number of undocumented and outstanding tolls and preventing unnecessary expenses.

What features does the Bestpass customer portal offer for monitoring and managing toll activity?

The portal provides always-available access to up-to-date toll information and tools to manage the entire fleet in one place. It centralizes visibility and control so fleet teams can track activity and handle issues without juggling multiple systems.

Is nationwide toll coverage with one point of contact feasible for a 2,000-plus vehicle fleet?

Yes. Dart Transit, with more than 2,100 vehicles operating across the U.S., uses Bestpass for nationwide coverage, a single customer support contact, and a consolidated statement, proving the model works at scale.

What measurable outcomes did Dart Transit see after adopting Bestpass?

Dart saved time and money, reduced staff workload on toll administration, and resolved many undocumented and outstanding tolls. These resolutions, coordinated through tolling authorities, saved the company thousands of dollars.

How can a nationwide trucking fleet consolidate toll accounts and invoices into one system?

Adopt a consolidated service that unifies all toll accounts into a single platform with one monthly statement. Dart Transit achieved this with Bestpass, replacing multiple providers and paper processes with a centralized portal.

What is Bestpass by Fleetworthy, and how does it simplify toll management for commercial fleets?

Bestpass by Fleetworthy centralizes toll coverage across the U.S., combining all transactions into one statement and one online portal. Fleets gain a single point of contact and real-time visibility, reducing administrative burden.

Case study: What results did Dart Transit achieve after switching to Bestpass for tolls?

Dart streamlined toll operations, lowered administrative effort, and cut unnecessary toll expenses by resolving undocumented and outstanding transactions. Staff now spend less time on toll management and more on other priorities.

Is there a toll management solution with nationwide coverage and a single web portal for fleets?

Yes, Bestpass provides nationwide toll coverage through one web portal and a unified statement. It gives fleets centralized control and one customer service contact for all toll needs.

How do large carriers handle cash toll receipts, mailed invoices, and multiple toll accounts more efficiently?

They consolidate with a provider that replaces scattered receipts and invoices with one account and portal. Dart’s experience shows this reduces complexity and administrative time while maintaining full coverage.

What are the benefits of centralizing toll data in one portal for fleet managers?

Centralization offers fleet-wide visibility, faster reconciliation with one statement, and fewer touchpoints with vendors. Managers can access current toll activity anytime and handle issues in one place instead of across multiple systems.

How can a toll management provider help resolve outstanding or undocumented toll transactions?

A capable provider interfaces with tolling authorities to validate and resolve transactions at scale. Bestpass did this for Dart, clearing many issues and preventing avoidable costs.

Does consolidating toll management save money and staff time for carriers? Any real-world examples?

Yes. Dart Transit reports time and cost savings after moving to Bestpass, along with the resolution of numerous undocumented and outstanding tolls that would have added unnecessary expenses.

What did Dart Transit’s team highlight about their experience with Bestpass’s toll management?

Dart noted the convenience of consolidating everything in one place, faster issue resolution, and responsive support. They emphasized that the change meaningfully reduced the time employees spend on toll tasks.

For a fleet of 2,000+ trucks operating across the U.S., what’s a practical way to manage tolls centrally?

Use a nationwide toll management platform with one portal, one statement, and a single customer support contact. Dart Transit’s 2,100+ vehicle fleet did this with Bestpass, improving control while lowering administrative effort.