Little Rock Tours Simplifies Toll Management

Challenge

Little Rock Tours operates sight-seeing tours and charters all over the country. The company needed a flexible but streamlined toll management service to consolidate all of its toll activity. Their business is unique because their travel patterns change frequently, depending on the customers’ wants and needs. Dealing with numerous tolling accounts resulted in multiple frustrating phone calls and confusion when it came to reimbursing drivers each month.

Solution

Little Rock Tours turned to Fleetworthy Toll Management (formerly Bestpass) for an affordable toll solution to solve all of its tolling needs. They no longer have to deal with costly violation and late fees, and get to enjoy stress-free violation processing. On top of that, Little Rock Tours has access to toll data that allows them to be able to make more informed business decisions. 

Results

Fleetworthy Toll Management has provided Little Rock Tours with streamlined toll management services for its entire fleet. Little Rock Tours now has consolidated accounts and Fleetworthy Toll Management is their one-stop shop for everything related to toll. As a result, the eight-10 hours per month of accounting time lost to toll violations and toll issues has been restored so that Little Rock can focus on growing its business. 

How has the Fleetworthy Toll Management service impacted your business?

“Nobody cringes when they hear the word, ‘toll’ anymore. Before Bestpass nobody wanted to manage toll and the drivers’ money. Now, we don’t worry about it at all – we just make sure the Bestpass transponder is in the window.”

Pam Downing, Administrative Professional, Little Rock Tours

How much time do you think you save by using Fleetworthy Toll Management?

“Before Bestpass, I spent a lot of time on the phone with different tolling authorities. I would call a few times a month and I remember being on the phone for more than 45 minutes to try to straighten out multiple accounts. A big problem was trying to make a payment – I couldn’t just pay with one check! With Bestpass, I save roughly eight to 10 hours a month in accounting and I only have to make one phone call and one payment.”

Pam Downing, Administrative Professional, Little Rock Tours

FAQs

What did Little Rock Tours achieve after switching to Fleetworthy Toll Management for toll management?

The fleet consolidated multiple toll accounts into a single, easy-to-manage solution and stopped dealing with violation and late fees. Drivers no longer need reimbursements, and accounting regained 8–10 hours per month. The team now runs tolls without the usual frustration.

How can a charter or tour bus fleet manage tolls nationwide without juggling multiple accounts and phone calls?

Consolidate all toll activity with a single provider, such as Fleetworthy Toll Management, to manage one account, one payment, and one point of contact. Equip vehicles with transponders so tolls post automatically to the central account. This approach reduces confusion, phone time, and month-end cleanups.

Does Fleetworthy Toll Management consolidate toll accounts and handle toll violations and late fees for fleets?

Yes. In the Little Rock Tours case, Fleetworthy Toll Management unified their toll accounts and provided stress-free violation processing, so the fleet no longer dealt with costly violation and late fees.

How much back-office time can a fleet save by moving to a single toll management provider like Fleetworthy Toll Management?

Little Rock Tours reports saving roughly 8–10 hours per month in accounting time after consolidating with Fleetworthy Toll Management. Actual results will vary by fleet size and toll volume, but the case shows clear time savings.

Is Fleetworthy Toll Management a good fit for fleets with routes that change frequently, like tour and charter operations?

Yes. Little Rock Tours operates nationwide with frequently changing routes, and Fleetworthy Toll Management accommodated their flexible travel patterns while simplifying tolls into one solution.

How can fleets stop reimbursing drivers for tolls and switch to a managed transponder program?

Centralize tolls under one account and issue transponders to each vehicle so toll charges post automatically. Little Rock Tours simply ensures the Fleetworthy Toll Management transponder is in the window, eliminating monthly driver reimbursements and reducing phone calls and payments to multiple agencies.

What toll data and reporting does Fleetworthy Toll Management provide to help fleets make business decisions?

Fleetworthy Toll Management gives fleets access to consolidated toll data so they can see activity in one place and make more informed decisions. This visibility supports planning and simplifies accounting tied to tolls and violations.

Case study: How did Fleetworthy Toll Management simplify tolls for Little Rock Tours and reduce violations?

Fleetworthy Toll Management became the fleet’s one-stop shop for tolls, consolidated all accounts, and handled violation processing. The change removed costly violation and late fees, cut phone time to a single call and payment, and restored 8–10 hours per month to the accounting team.

What are the benefits of a one-stop toll solution for multi-state operations?

A single solution centralizes accounts, payments, and support, reducing time spent calling different agencies. Fleets gain fewer violations and late fees, simpler driver procedures, and better data to guide operations.

How does Fleetworthy Toll Management handle violation processing so fleets avoid costly fees and administrative headaches?

Fleetworthy Toll Management manages violation processing on the fleet’s behalf, which helps prevent late fees and streamlines resolution. Instead of calling multiple tolling authorities, fleets work through one provider and keep operations moving.