Summary
- SAV Express needed better toll discounts and simpler toll management across company drivers and owner-operators.
- Bestpass provided bulk toll purchasing, consolidated billing, and a single transponder for toll and weigh station bypass.
- The fleet now benefits from higher toll savings, reduced administrative workload, and easier operations for drivers.
Challenge
With 100 trucks in service, including 80 company-owned tractors and 20 owner operators, SAV Express was looking for a means of realizing higher toll discounts, and for a streamlined administrative process for toll management that would include a single transponder for toll and weigh station bypass.
Solution
SAV Express began using Bestpass bulk purchasing and streamlined toll management services in 2013. Today, the fleet’s 100 vehicles have single transponders for both toll and weigh station bypass. The 20 dedicated owner-operators that serve the fleet also use Bestpass tansponders provided by SAV Express for a nominal weekly rental fee.
Bestpass uses its bulk purchasing power to provide SAV Express with toll discounts and maximizes management efficiency through its toll management solutions. Currently, Bestpass has more than 230,000 active transponders in the field and is processing more than $1.15 million in toll every day. To date, Bestpass has provided its customers with more than $57 million in toll cost savings.
Results
With the purchasing power of Bestpass, SAV Express is realizing higher toll discounts. Administrative time savings are also being realized by using a single transponder for toll and weigh station bypass, consolidated billing and account management tools that make data on toll use and locations by truck readily available.
“The administrative benefits we realize by using Bestpass are unmatched. Data on tolls by truck is readily available to us, and if we do have any toll station or transponder issues an account manager who is available 24/7 handles them quickly and efficiently. We would recommend Bestpass to anyone. This service is well worth it for any carrier.”
Dana Achartz, Safety Compliance Manager, SAV Express
“One of our drivers told us about Bestpass and after looking into the company’s toll discount and management services programs we realized it was a very good deal. With Bestpass, we’re getting larger discounts on tolls and significant administrative savings from account management tools and consolidated billing services. It’s also a way we can help make life on the road easier for our drivers.
Dana Achartz, Safety Compliance Manager, SAV Express
FAQs
How did Saia streamline toll operations and cut back-office paperwork across a nationwide LTL fleet?
Saia centralized toll management with Bestpass, consolidating accounts, billing, and violation handling. This reduced paperwork, minimized incorrect transponder violations, and freed up back-office time.
What toll management platform did Saia use to consolidate accounts, billing, and violations?
Saia implemented Bestpass to bring all toll accounts, billing, and violation management into one place.
What results did Saia see after switching to Bestpass for tolls (fewer violations, discounts, time saved)?
Saia reported fewer violations, access to toll discounts, and streamlined, consolidated billing. The shift also saved significant back-office time previously spent tracking paperwork.
What was Saia’s onboarding experience like with Bestpass for toll management?
Saia described onboarding as one of their easiest vendor experiences. The team, led by Michael Magliocca and customer service, responded quickly, answered questions clearly, treated Saia as a priority customer, and provided ongoing support.
For a multi-state trucking fleet, what are the downsides of managing many tolling accounts versus using a single consolidated service?
Managing many accounts creates heavy paperwork, billing complexity, and risk of incorrect transponder violations. Tracking becomes time-consuming, and fragmented data makes decision-making harder. A consolidated service reduces these burdens by centralizing processes and information.
How does centralizing toll data help fleets make better routing and fee decisions?
Centralized toll data gives clear visibility into toll activity, fees, and violations in one system. This makes analysis faster and supports smarter routing and fee management based on accurate, accessible information.
What is Bestpass and how does it help trucking fleets manage tolls, violations, and billing in one place?
Bestpass is a toll management platform that consolidates toll accounts, simplifies billing, and centralizes violation management. Fleets gain unified data, easier administration, and access to toll discounts that may not be available otherwise.
Example of a large US carrier (8,500+ fleet) reducing transponder violations through toll account consolidation.
Saia, an 8,500+ vehicle carrier operating nationwide, used Bestpass to consolidate toll accounts and centralize data. The result was minimized transponder violations and simplified billing and violation handling.
How can LTL carriers simplify toll billing and violation handling across the United States?
Adopt a consolidated toll management service like Bestpass to bring accounts, billing, and violations under one platform. This reduces administrative effort, cuts errors, enables discounts, and saves back-office time.