Combined Transport Eliminates Toll Hassles Nationwide

Challenge

Combined Transport Inc., a third-generation, family-owned company with 40 years of service in the trucking industry, has an extensive fleet, with many different vehicle configurations. Managing tolls proved to be challenging when operating in all lower 48 states and parts of Canada. Managing payments to multiple tolling entities was cumbersome and left much room for error. All of Combined Transport’s trucks had an EZPass, but many needed additional transponders based on lane assignment and vehicle configuration. Managing different types of transponders proved to be a challenge, and when a driver didn’t have the right set of transponders in the vehicle, the driver was forced to temporarily pay for the toll out-of-pocket and wait for reimbursement.

Solution

Combined Transport turned to Bestpass for a streamlined toll solution to save time in the back office and money over the road. With Bestpass, the entire Combined Transport team has all of the toll coverage required of a 48-state carrier, under one device. The organization and management of equipment is simple and having one bill and one point of contact for expert support has been a breeze.

Results

With Bestpass, Combined Transport has a one-stop shop for everything toll and can rest assured that they are being charged the right amounts for their tolls. The 20 to 30 hours per week previously used to manage transponders, process payments and reimburse drivers has been cut down to three-five hours per week. Now, drivers rarely have to submit a cash expense for toll and manual entry is now a thing of the past. Drivers are happy that they can drive anywhere in the country without stopping to pay for tolls, and Combined Transport has more time to focus on growing their business.

How has Bestpass helped your team or company achieve its objectives?

“Bestpass has been an efficiency multiplier to the fleet. The solutions offered by Bestpass have expanded coverage into areas where we drive most. We have saved time and labor in the back office, and our trucks on the road are not having to stop as much to pay tolls.

The customer service and support are stellar. Every time I call or email an issue, I have a rapid path to a solution to my problem. Support is quick to respond and provides easy to understand and complete answers to my questions. The Bestpass Support Team’s dedication and desire to help customers is unmatched.”

Nic Davidson, Combined Transport Logistics Group, Inc.

FAQs

How can a nationwide trucking fleet consolidate toll transponders into one device with one bill?

Use Bestpass to unify toll coverage under a single device with one consolidated invoice and one point of contact. In the case study, this setup covered all tolls required for a 48-state carrier and simplified equipment management across the fleet.

What results did Combined Transport see after switching to Bestpass for toll management?

The fleet cut toll administration time from 20–30 hours per week to about 3–5. Drivers rarely submit cash expenses, manual toll entry was eliminated, and the team is confident they’re charged the right amounts while traveling nationwide.

How do fleets cut toll administration time from 20–30 hours a week to about 3–5?

Consolidate toll coverage and billing under one solution so you no longer manage multiple transponders, payments, and reimbursements. Combined Transport achieved this reduction by moving to Bestpass with one device, one bill, and a single support contact.

Case study: How did Combined Transport handle tolls across 48 states with mixed vehicle configurations?

They implemented Bestpass to cover all required tolls under one device, removing the need for extra transponders tied to lane or vehicle configuration. This simplified back-office work, reduced errors, and minimized driver reimbursements.

Does Bestpass let drivers travel nationwide without stopping to pay for tolls?

Yes. Combined Transport reports that drivers can travel anywhere in the country without stopping to pay, and cash toll submissions are now rare thanks to unified coverage under one device.

What are the benefits of using a single toll solution instead of managing multiple transponders and reimbursements?

A single solution reduces administrative hours, centralizes billing, and cuts errors tied to juggling multiple tolling entities. It also improves driver experience by removing most out-of-pocket tolls and eliminating manual entries.

For heavy haul and specialized flatbed fleets, how can we simplify toll coverage across different lane and vehicle requirements?

Adopt a consolidated toll device that covers varied configurations and lanes across the network. Combined Transport’s mixed fleet used Bestpass to expand coverage where they drive most and to avoid carrying multiple transponders.

How does Bestpass customer support work for fleets, single point of contact, billing, and issue resolution?

Bestpass provides one bill and one point of contact for expert support. According to Combined Transport, responses are quick, guidance is clear, and issues move rapidly to resolution.

How can trucking companies reduce driver out-of-pocket toll expenses and manual toll entries?

Provide comprehensive toll coverage under one device so drivers aren’t forced to pay at the gate and request reimbursement. Combined Transport’s drivers now rarely submit cash expenses, and manual entry is no longer required.

Tools for consolidating toll payments and coverage for U.S. carriers operating in multiple states.

Bestpass offers unified toll coverage for 48-state carriers with one device, one bill, and centralized support. The Combined Transport case shows this setup streamlines administration and ensures accurate toll charges across the network.